Policies
Plain, honest terms for every order. Questions? Email support@amore-coffee.co.za.
Delivery
- R99 flat-rate delivery on orders under R1 000.
- Free delivery on orders of R1 000 or more, calculated on your order subtotal and applied automatically at checkout.
- We deliver throughout South Africa.
- Orders are dispatched within 1–2 working days once payment is confirmed. Delivery times after dispatch depend on your location and the courier.
- Please make sure your address and mobile number are correct. If a parcel is returned because of an incorrect address, re-delivery may be charged.
Returns & Refunds
Coffee is a consumable food product, so for hygiene and quality reasons we can’t accept returns of opened bags or change-of-mind returns.
If your order arrives damaged, is incorrect or is defective, please email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or refund you in full, whichever you prefer. This does not affect your rights under the Consumer Protection Act.
Approved refunds are made to your original payment method via PayFast. They usually reflect within 5–10 working days, depending on your bank.
Privacy
We respect your privacy and process personal information in line with the Protection of Personal Information Act (POPIA).
What we collect
Your name, email address, mobile number and delivery address. We use these only to process, deliver and support your order.
Payments
Payments are processed by PayFast. Your card and banking details are entered on PayFast’s secure pages and are never seen or stored by us.
Sharing
We share your delivery details only with the courier delivering your order. We never sell or rent your information.
Your rights
You can ask to see, correct or delete the personal information we hold about you at any time by emailing support@amore-coffee.co.za.
Cookies
We don’t use tracking or advertising cookies. Your bag is remembered in your own browser only, so it’s still there when you come back.
Terms of Sale
- All prices are in South African Rand (ZAR) and include VAT where applicable.
- An order is confirmed only once payment has been received by PayFast. You’ll receive a confirmation email when it is.
- We reserve the right to correct pricing errors and to cancel orders that can’t be fulfilled. In that case you’ll receive a full refund.
- Product images are for illustration. Packaging may vary slightly.
- These terms are governed by the laws of the Republic of South Africa.
Il Peso dell’Amore (Amore Coffee) · South Africa · support@amore-coffee.co.za